Terms and Conditions of WWW.DOSTARTUFI.IT

Users who use the services offered by WWW.DOSTARTUFI.IT  declare that they know and accept these general terms and conditions.

Owner of WWW.DOSTARTUFI.IT and related Services:

D.O.S. S.r.l.

Via Antonio Da Sangallo 2

06034 Foligno, Perugia (Italy)

  1. IVA: 02132080546

Business Register of Perugia

Number REA PG-180797

Share capital € 10,329.14 info@dossrl.com

Information on WWW.DOSTARTUFI.IT

WWW.DOSTARTUFI.IT is an e-commerce site owned by the company D.O.S. S.r.l.

Content provided by the user
The User is responsible for his own and third-party content that he shares on

WWW.DOSTARTUFI.IT, by uploading them, inserting content or in any other way. The User releases the Owner from any liability in relation to the unlawful dissemination of third party content or the use of WWW.DOSTARTUFI.IT, in ways contrary to the law.

The Owner does not carry out any type of moderation of the content published by the User or by third parties, but undertakes to intervene in the face of reports from Users or orders issued by public authorities in relation to content deemed offensive or illegal.

Rights on content provided by Users
The only rights granted to the Owner in relation to the content provided by Users are those necessary for the operation and maintenance of WWW.DOSTARTUFI.IT.

Content Provided by Third Parties
The Owner does not make any preventive moderation on the contents or links provided by third parties shown on WWW.DOSTARTUFI.IT. The Owner is not responsible for such contents and their accessibility.

In order to use the service or part of it, mandatory registration by the User is not required. The user can register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accept the Privacy Policy and these general conditions. The User has the duty to keep their login credentials.

Purchase Purchase procedures
Each order sent by the User constitutes an offer for the purchase of products. Orders are subject to availability and the owner's discretionary acceptance. To complete the online purchase procedure, the User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form.

The Order Processing Receipt does not constitute acceptance of the order. The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, at the e-mail address associated with his purchase, the possible unavailability of one or more products and, where all products purchased were not available, the shipping costs incurred by the User

Users are required to enter the shipping address on WWW.DOSTARTUFI.IT. Shipping costs are excluded from the sale price. There are additional shipping costs for the following regions: Calabria, Sardinia, Sicily. The prices are indicated in Euros and include VAT. WWW.DOSTARTUFI.IT may provide for different offers during the year.

Terms of payment
The payment methods available to Users are described in the relevant pages of the site. WWW.DOSTARTUFI.IT uses third-party tools for processing payments and does not in any way come into contact with payment data (such as those relating to the credit card) provided by the User.

For each order placed, if the Users have made an express request and have provided the necessary data in the notes (valid VAT number or CF, SDI Code) when registering their account, the Owner will issue an invoice for the material sent, sending it to the 'User who owns the order. In fact, no change in the invoice will be possible at a later time after it has been issued.

Availability of products
The prices, descriptions or availability of the products displayed are subject to change without notice. The photos inserted are indicative and do not constitute a guarantee of the quality of the products. The photos inserted are adapted in relation to the viewing tool and, for this reason, are merely indicative of the appearance and size of the products, as they may partially differ from the images presented.

Even after sending the order confirmation e-mail, in the event of unavailability of some products for reasons not foreseeable at the time of the conclusion of the order, the Owner will refund the User of the price of the products ordered and not available.

Execution of the Order
The Order is executed within the terms specified in the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delays in delivery that are not dependent on circumstances foreseeable by the parties at the time of sending the Order Confirmation.


Deliveries are made during the usual working hours of the courier in charge, to the address indicated by the User and in the manner specified in the order summary.

Upon delivery of the goods by the courier, the User is required to check that the number of packages actually delivered corresponds to that indicated in the transport document, and that the packaging of the packages is intact in all its parts, not damaged. , compromised by atmospheric events or otherwise altered. Upon delivery, the User is also required to check the packaging by specifying any anomalies in the delivery form. If the User finds any obvious damage to the packaging and / or the products contained therein or the mismatch in the number of packages, he must immediately contest them, making a written reservation of control (specifying the reason for the reservation, eg "laundry package" , "Crushed packaging", etc.) on the courier's proof of delivery or promptly inform the Owner.

Once the delivery note has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered. Any problems concerning the physical integrity, correspondence or completeness of the products received must be reported using the contact methods provided by the Owner. In case of non-collection within 5 working days of the material present in storage at the courier's warehouses due to repeated impossibility of delivery to the address indicated by the User at the time of the order, the products will be returned to the Owner who, depending on the will of the User, will reimburse the price of the products (excluded perishable ones such as fresh truffles and at the cost of shipping), or will make arrangements for the new fulfillment and the related additional shipping costs.

The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the products after delivery by the carrier or for delays in delivery attributable to it.

Right of withdrawal
(pursuant to art. 49, paragraph 4, legislative decree 21/2014)

The User has the right to withdraw from the contract, without indicating the reasons, within 14 days.

The withdrawal period expires after 14 days from the day on which the User or a third party, other than the carrier and the designated User, acquires physical possession of the goods.

To exercise the right of withdrawal, the User is required to inform us of your decision to withdraw from the purchase order by means of an explicit declaration to be sent within the aforementioned deadline by registered letter with return receipt to the following address: D.O.S. S.r.l.

Via Antonio da Sangallo 2, 06034 Foligno, Perugia (PG)

Or by e-mail to email@pec.dostartufi.com

To meet the withdrawal deadline, it is sufficient that the User has sent the communication relating to the exercise of the right of withdrawal before the withdrawal period has expired.

To this end, you can send an explicit written declaration of your intention to withdraw from the order, as long as it is sent to the address indicated above with the forms and within the terms mentioned above.

In case of exclusion of the right of withdrawal, D.O.S. S.r.l. will return the purchased products to the User, charging him the shipping costs.

Effects of Withdrawal
If the User withdraws from this contract, he will be reimbursed all the payments he has made in favor of the Owner, without undue delay and in any case no later than 14 days from the day on which the Owner was informed of the User's decision to withdraw. from this contract.

The user must return the goods or deliver them to the following address: D.O.S. S.r.l.

Via Antonio da Sangallo 2, 06034 Foligno, Perugia (PG)

The costs of returning the goods will be borne by the Owner.

The user is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature and characteristics of the goods.

The right of withdrawal is excluded in the following cases, pursuant to art. 59 of Legislative Decree 21/2014:

  • order of products made to measure or clearly personalized;
  • order of Products that are likely to deteriorate or expire rapidly;
  • order of sealed Products that cannot be returned for reasons of hygiene or related to health protection or that have been opened after delivery.

In particular, pursuant to art. 47, paragraph 1, letter I of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages or other household goods for current consumption supplied to the User's home, to his place of residence or place of work, by regular distributors.

The consumer user has the right to a guarantee on the conformity of the products and services purchased. Except for food products, the guarantee has a duration of 24 months starting from the delivery of the goods and the lack of conformity must be communicated to the Owner within 2 months of discovery. To exercise the right to guarantee, the User must send an e-mail to the Owner indicating the order number and an accurate description of the defect and also attach the photographic material.

All elements are essential and will be verified by the Owner before responding to the User. If the lack of conformity of the product is ascertained, the User has the right to obtain, possibly after returning the defective product to the Owner, its repair or replacement. The User also has the right to obtain, possibly after returning the defective product to the Owner, its repair or replacement. The User also has the right to request from the Owner a reasonable price reduction or the termination of the contract if the repair and replacement are impossible or excessively expensive, the Owner has not repaired or replaced the goods within a reasonable time, in any case not less than 15 days, or the replacement or repair previously carried out has caused significant inconvenience to the User. To exercise the right to guarantee and for further information in this regard, the User is required to contact the Owner.

Withdrawal and termination of user accounts
Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the appropriate section on WWW.DOSTARTUFI.IT or by contacting the Data Controller directly.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice. The Owner reserves the unquestionable right to inhibit access at any time and without notice WWW.DOSTARTUFI.IT, in full or limited to some features, of the accounts of Users for which payment irregularities, non-payment, image damage through the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, computer attacks or any other activity, explicit or implicit, which may cause direct or indirect damage to the Owner.

Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of WWW.DOSTARTUFI.IT and its Services, without the express permission of the Owner, guaranteed directly or through a specific resale program.

The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners or employees), from any obligation or liability, including any legal costs incurred to defend themselves. in court, which should arise in the face of damages caused by other Users or third parties, in relation to the content uploaded online, the violation of the terms of the law or the terms of these conditions of service.

Permitted use

Users cannot:
reverse engineer, decompile, disassemble, modify or create derivative works based on WWW.DOSTARTUFI.IT or on any portion of it; circumvent the computer systems used by WWW.DOSTARTUFI.IT or by its licensors to protect the content accessible through it; copy, store, modify, change, prepare derivative works or alter in any way any of the content provided by


use any robot, spider, site search / retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of WWW.DOSTARTUFI.IT or its contents; rent, lease or sublicense WWW.DOSTARTUFI.IT;

defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights (such as the right to privacy and publicity) of others;

disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content; use WWW.DOSTARTUFI.IT in any other improper way that violates these Terms.

Privacy Policy

For information on the use of personal data, Users must refer to the privacy policy


All trademarks of the Owner, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning WWW.DOSTARTUFI.IT they are and remain the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and by the related international treaties. The use of the listed material by third parties, not authorized, will be punished according to the rules established by law.

Age requirements
Users declare to be of age according to the legislation applicable to them. Minors can use WWW.DOSTARTUFI.IT only with the assistance of a parent or guardian. Under no circumstances may children under 13 use WWW.DOSTARTUFI.IT

Limitation of Liability
The Owner, within the limits of applicable law, is liable for damages of a contractual and extra-contractual nature to Users or third parties only when these constitute an immediate and direct consequence, for willful misconduct or gross negligence, of the activity of WWW.DOSTARTUFI.IT

The User expressly exonerates and relieves the Owner of the Application from any liability, within the limits permitted by applicable law, in relation to any damages or claims of any kind and nature of their own and / or third parties including direct, indirect, punitive damages, incidental, special, damages resulting from lost profits, lost revenues, data loss or replacement costs arising from or otherwise connected with this agreement.

The owner guarantees the correct storage and quality of food products only up to the time of delivery at the place indicated by the User; any liability relating to the bad condition of the products due to improper storage after delivery is excluded.

Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time, giving notice to the User by posting it within WWW.DOSTARTUFI.IT. The User that you continue to use WWW.DOSTARTUFI.IT after the publication of the changes, accepts the new Terms without reserve.

Transfer of the contract
The Owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations deriving from these Terms, as long as the User's rights provided herein are not affected. The User will not be able to withdraw or transfer in any way their rights or obligations under these Terms without the written authorization of the Owner.

All communications relating to WWW.DOSTARTUFI.IT must be sent using the contact information indicated.

Applicable law and competent court
These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to law, to the jurisdiction of the State and to the exclusive jurisdiction of the court of Perugia (PG).