Terms and Conditions
Users who use the services offered by WWW.DOSTARTUFI.IT declare that they know and accept these general contract conditions.
Owner of WWW.DOSTARTUFI.IT and related Services:
D.O.S. S.r.l.
Via Antonio Da Sangallo 2
06034 Foligno, Perugia (Italy)
- VAT: 02132080546
Perugia Business Register
REA Number PG-180797
Share Capital €10,329.14 info@dossrl.com
Information about WWW.DOSTARTUFI.IT
WWW.DOSTARTUFI.IT is an e-commerce site owned by the company D.O.S. S.r.l.
Content provided by the user
The User is responsible for their own and third-party content shared on
WWW.DOSTARTUFI.IT, by uploading, inserting content, or by any other means. The User indemnifies the Owner from any liability related to the unlawful dissemination of third-party content or the use of WWW.DOSTARTUFI.IT, in ways contrary to the law.
The Owner does not perform any moderation of content published by the User or third parties but commits to intervene upon reports from Users or orders issued by public authorities regarding content deemed offensive or unlawful.
Rights on content provided by Users
The only rights granted to the Owner regarding content provided by Users are those necessary for the operation and maintenance of WWW.DOSTARTUFI.IT.
Content provided by third parties
The Owner does not perform any prior moderation on content or links provided by third parties displayed on WWW.DOSTARTUFI.IT. The Owner is not responsible for such content or its accessibility.
Registration
To use the service or part of it, mandatory registration by the User is not required. The User can register by providing, truthfully and completely, all the data requested in the registration form and fully accepting the Privacy Policy and these general conditions. The User is responsible for safeguarding their access credentials.
Purchase Purchase Procedures
Each order placed by the User constitutes an offer to purchase the products. Orders are subject to availability and the discretionary acceptance of the Owner. To complete the online purchase procedure, the User must select the products and complete the check-out after carefully verifying the information contained in the order summary. The order is placed by confirming it and is subject to payment of the price, taxes, and shipping and payment fees indicated in the Order Summary form.
The Order Processing Receipt does not constitute acceptance of the order. The contract is concluded at the moment the Owner sends the Order Confirmation to the email address provided by the User. The Owner reserves the right not to confirm an order, notifying the User within 5 working days from the order placement, at the email address associated with the purchase, of the possible unavailability of one or more products and, if none of the purchased products are available, of the shipping costs incurred by the User.
Users are required to enter the shipping address on WWW.DOSTARTUFI.IT. Shipping costs are excluded from the sale price. Additional shipping costs apply for the following regions: Calabria, Sardinia, Sicily. Prices are indicated in Euro and include VAT. WWW.DOSTARTUFI.IT may provide different offers throughout the year.
Payment methods
The payment methods available to Users are described on the relevant pages of the site. WWW.DOSTARTUFI.IT uses third-party tools for payment processing and does not come into contact with payment data (such as credit card details) provided by the User.
Invoices
For each order placed, if Users have expressly requested it and provided the necessary data in the notes (valid VAT number or Tax Code, SDI Code) when registering their account, the Owner issues an invoice for the shipped material, sending it to the User who placed the order. No changes to the invoice will be possible after it has been issued.
Product availability
Prices, descriptions, or availability of displayed products are subject to change without notice. The photos provided are indicative and do not guarantee the quality of the products. The photos are adapted according to the viewing device and, for this reason, are merely indicative of the appearance and size of the products, which may partially differ from the images shown.
Even after sending the Order Confirmation email, in the event of unforeseen unavailability of some products for reasons not predictable at the time of order completion, the Owner will refund the User the price of the ordered and unavailable products.
Order Execution
The Order is executed within the terms specified on the summary page and in the Order Confirmation email, subject to the availability of the ordered product. The Owner cannot be held responsible for damages suffered by the User due to delivery delays that are not caused by circumstances foreseeable by the parties at the time of sending the Order Confirmation.
Deliveries are made during the usual working hours of the appointed courier, to the address indicated by the User and according to the methods specified in the order summary.
At the time of delivery by the courier, the User must check that the number of packages actually delivered matches the number indicated in the transport document, and that the packaging of the packages is intact in every part, not damaged, nor compromised by weather conditions or otherwise altered. Upon delivery, the User is also required to verify the packaging by specifying any anomalies in the delivery form. If the User notices any visible damage to the packaging and/or the products contained within or a mismatch in the number of packages, they must immediately report it by placing a written control reservation (specifying the reason for the reservation, e.g., "punctured packaging," "crushed packaging," etc.) on the courier's proof of delivery or promptly inform the Owner.
Once the delivery note is signed, the Customer cannot raise any objections regarding the external characteristics of the delivered items. Any issues concerning the physical integrity, correspondence, or completeness of the received products must be reported using the contact methods provided by the Owner. In case of failure to collect the material stored at the courier's warehouses within 5 working days due to repeated delivery failures to the address provided by the User at the time of order, the products will be returned to the Owner who, depending on the User's wishes, will proceed with the refund of the product price (excluded perishable items such as fresh truffles and the shipping cost), or will make arrangements for a new fulfillment and the related additional shipping costs.
The Owner cannot be held responsible for delivery errors due to inaccuracies or incompleteness in the purchase order completed by the User, for damages that may have occurred to the products after delivery by the carrier, or for delays in delivery attributable to the carrier.
Right of Withdrawal
(pursuant to art. 49, paragraph 4, Legislative Decree 21/2014)
The User has the right to withdraw from the contract, without giving any reason, within 14 days.
The withdrawal period expires 14 days after the day on which the User or a third party, other than the carrier and the designated User, takes physical possession of the goods.
To exercise the right of withdrawal, the User must inform us of their decision to withdraw from the purchase order through an explicit statement to be sent within the aforementioned term by registered mail with return receipt to the following address: D.O.S. S.r.l.
Via Antonio da Sangallo 2, 06034 Foligno, Perugia (PG)
Or by email to email@pec.dostartufi.com
To meet the withdrawal deadline, it is sufficient that the User has sent the communication regarding the exercise of the right of withdrawal before the withdrawal period expires.
To this end, you can send a written explicit statement of your intention to withdraw from the order, provided it is sent to the above address in the manner and within the terms indicated above.
In the case of exclusion of the right of withdrawal, D.O.S. S.r.l. will return the purchased products to the User, charging the return shipping costs.
Effects of Withdrawal
If the User withdraws from this contract, all payments made to the Owner will be refunded without undue delay and in any case no later than 14 days from the day the Owner was informed of the User's decision to withdraw from this contract.
The user must return the goods or deliver them to the following address: D.O.S. S.r.l.
Via Antonio da Sangallo 2, 06034 Foligno, Perugia (PG)
The costs of returning the goods will be borne by the Owner.
Exceptions
The user is only responsible for the reduction in the value of the goods resulting from handling the goods in a way other than what is necessary to establish the nature and characteristics of the goods.
The right of withdrawal is excluded in the following cases, pursuant to art. 59 Legislative Decree 21/2014:
- order of Products packaged to measure or clearly personalized;
- order of Products that risk deteriorating or expiring quickly;
- order of Sealed Products that cannot be returned for hygiene reasons or related to health protection or that have been opened after delivery.
In particular, pursuant to art. 47, paragraph 1, letter I of the Consumer Code, the right of withdrawal does not apply to contracts for the supply of foodstuffs, beverages, or other goods for domestic consumption regularly supplied to the User's home, residence, or workplace by habitual distributors.
Warranty
The Consumer User is entitled to a warranty on the conformity of purchased products and services. Except for food products, the warranty lasts 24 months from the delivery of the goods and the conformity defect must be reported to the Owner within 2 months of discovery. To exercise the warranty right, the User must send an email to the Owner mandatorily indicating the order number and an accurate description of the defect and also attach photographic material.
All elements are essential and will be verified by the Owner before responding to the User. If a product non-conformity is confirmed, the User has the right to obtain, possibly after returning the defective product to the Owner, its repair or replacement. The User also has the right to request from the Owner a reasonable price reduction or contract termination if repair and replacement prove impossible or excessively burdensome, the Owner has not carried out the repair or replacement within a reasonable time, in any case not less than 15 days, or if the previously performed replacement or repair has caused significant inconvenience to the User. To exercise the warranty right and for further information on this matter, the User must contact the Owner.
Withdrawal and closure of user accounts
Registered Users can deactivate their accounts, request their deletion, or stop using the Service at any time, through the dedicated section on WWW.DOSTARTUFI.IT or by contacting the Owner directly.
The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice. The Owner reserves the unquestionable right to block access at any time and without notice to WWW.DOSTARTUFI.IT, in whole or limited to certain features, of User accounts for which payment irregularities, non-payment, image damage via the internet, obscene, vulgar or inappropriate language for comment and review functions, repeated and continuous unfinished order attempts, cyber attacks, or any other explicit or implicit activity that may cause direct or indirect harm to the Owner have been detected.
Resale of the Service
Users are not authorized to reproduce, duplicate, copy, sell, resell, or exploit any portion of WWW.DOSTARTUFI.IT and its Services, without the express permission of the Owner, granted directly or through a specific resale program.
Indemnity
The User agrees to hold harmless the Owner (as well as any companies controlled or affiliated with it, its representatives, directors, agents, licensees, partners, or employees) from any obligation or liability, including any legal expenses incurred to defend in court, arising from damages caused by other Users or third parties, in relation to content uploaded online, violation of legal terms, or the terms of these service conditions.
Permitted Use
Users may not:
perform reverse engineering, decompile, disassemble, modify, or create derivative works based on WWW.DOSTARTUFI.IT or any portion thereof; circumvent the computer systems used by WWW.DOSTARTUFI.IT or its licensees to protect the content accessible through it; copy, store, modify, change, prepare derivative works, or alter in any way any of the content provided by
use any robot, spider, site search/retrieval application, or any other automatic device, process, or means to access, retrieve, scrape, or index any portion of WWW.DOSTARTUFI.IT or its contents; rent, dismiss, or sublicense WWW.DOSTARTUFI.IT;
defame, offend, harass, engage in threatening practices, threaten, or otherwise violate the rights (such as the right to privacy and publicity) of others;
distribute or publish illegal, obscene, unlawful, defamatory, or inappropriate content; use WWW.DOSTARTUFI.IT in any other improper way that violates these Terms.
Privacy Policy
For information on the use of personal data, Users must refer to the privacy policy
Copyright
All trademarks of the Owner, whether figurative or nominative, and all other signs, trade names, service marks, word marks, trade designations, illustrations, images, logos appearing related to WWW.DOSTARTUFI.IT are and remain the exclusive property of the Owner or its licensees and are protected by current trademark laws and related international treaties. Unauthorized use of the listed material by third parties will be punished according to the provisions of the law.
Age Requirements
Users declare that they are of legal age according to the applicable legislation. Minors may use WWW.DOSTARTUFI.IT only with the assistance of a parent or guardian. In no case may children under 13 use WWW.DOSTARTUFI.IT
Limitations of liability
The Owner, within the limits of applicable law, is liable for contractual and non-contractual damages to Users or third parties only when these constitute an immediate and direct consequence, due to willful misconduct or gross negligence, of the activity of WWW.DOSTARTUFI.IT
The User expressly releases and holds harmless the Application Owner from any liability, to the extent permitted by applicable law, in relation to any damages or claims of any kind and nature, whether personal and/or third-party, including direct, indirect, punitive, incidental, special damages, damages resulting from lost profits, lost revenues, data loss, or replacement costs arising from or related to this agreement.
The Owner guarantees the proper storage and quality of food products only up to the moment of delivery at the location indicated by the User; any liability related to the poor condition of the products due to improper storage after delivery is excluded.
Changes to these Terms
The Owner reserves the right to make changes to these Terms at any time, notifying the User by publishing them on WWW.DOSTARTUFI.IT. The User who continues to use WWW.DOSTARTUFI.IT after the publication of the changes accepts the new Terms without reservation.
Assignment of the contract
The Owner reserves the right to transfer, assign, novate, or subcontract all or part of the rights or obligations arising from these Terms, provided that the User's rights under these Terms are not prejudiced. The User may not withdraw from or transfer their rights or obligations under these Terms in any way without the Owner's written authorization.
Communications
All communications related to WWW.DOSTARTUFI.IT must be sent using the contact information provided.
Governing Law and Jurisdiction
These Terms and all disputes regarding the execution, interpretation, and validity of this contract are subject to the law, the jurisdiction of the State, and the exclusive competence of the court of Perugia (PG).